Director of Ladies SPA
- السعودية
- دائم
- دوام كامل
spa team effectively to deliver and exceed the guests' expectations and maximize
profitability in accordance with Resense's spa vision, core values & all related brand
standards, procedures & policies.
This includes reporting effectively to the relevant Resense Operations Manager and
executing Resense directives and liaising positively with the Hotel General Manager
and the Hotel Team. Please note, in the rare event of any confusion between directives
of Resense and any level of hotel management, the Spa Manager must refer the issue
to the Resense Operations Manager..Key ResponsibilitiesOperating:
- Uphold and deliver the Resense brand vision - the luxury European spa and its
- Supervise daily spa operations and liaise with department heads to ensure
- Provide a service that is individual, spontaneous, personal and genuine. This
for the whole team.
- Communicate effectively within the spa team as well as with guests and other
- Operate and ensure the entire team operates in accordance with Resense Spa's
policies & manuals.
- Resolve customer's disputes and/or complaints immediately and report
security for spa guests and staff.
- Create & maintain an efficient maintenance program for the Spa and equipment to
- Drive efficient employee scheduling and co-ordination; including vacation
- Resense, Kempinski and spa orientation for new employees and trainees.
- Implement and uphold the company Health & Safety policy.
- Mentor staff for professional growth.
- Monthly goal setting and actively include team in goal creating, planning and follow
- Strategic and training planning & implementation.
- Yearly, monthly, weekly planning and coordinating with other hotel departments.
- Drive revenue for the spa whilst controlling the costs, thus maximising profitability.
- Manage the financial budget and control costs and liaise with Resense Operations
- Critically review costs each month to ensure they are appropriate for the spa and
Recruitment and Training:
- Recruit new staff with approval from Resense Operations Manager and in accordance with
- Ensure all staff receive necessary induction and ongoing training to allow them to carry out
- To plan annual staff training calendar for approval by Resense Operations Manager and to
- To ensure that all therapists and professional staff hold the necessary qualifications to carry
- Carry out or organise all in house training on a regular basis in all areas.
- Carry out annual appraisals and personal development plans for all spa staff and to review
- Complete Resense Revenue Management Schedule every day with daily statistics and
- Review each week with Operations Manager, discussing and understanding charts and
- Complete End of Month explanations and strategic analysis in Revenue Management
- Prepare, implement and update business and marketing plans with approval from
- Design and execute marketing initiatives according to a clearly outlined and well-
Schedule.
- To act as host when required for VIP and press visits.
- Business administration qualification. (an advantage)
- Beauty/spa therapist qualification. (an advantage)
- Experience with Advanced Cosmetology. (an advantage)
- First Aid and CPR Certificate.EXPERIENCE: To fill the position, one of the following is required:
- Three years' spa management experience in an international standard spa.
- Previous experience in a 5 star hotel spa.LANGUAGE: Ability to work and communicate in a multinational environment:
- Arabic - excellent oral and written skills (as applicable)
- English - excellent oral and written skills
- Additional language - beneficialCOMPETENCIES: Include the skills the candidate must have to fill this Position:
- Operations management.
- Financial reporting and budgeting.
- Human resource management.
- Public relations and marketing.
- Stock and retail management.
- High levels of customer service.
- Industry analysis.
- Strong leadership skills.TECHNICAL COMPETENCIES:
- Computer literate (mid-advanced level)
- Business writing.INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Excellent communication and interpersonal skills with superb presentation and grooming
- Strong management skills and ability to inspire those in others
- Experience in revenue management would be an advantage
- Analytical and problem solving skills and execution of work