Chief Operating Officer (COO)

• Oversee and manage all day-to-day operations of the platform

• Build and optimize operational processes across supply and demand sides

• Manage relationships with car dealers, suppliers, and partners

• Ensure smooth onboarding and performance of vendors on the platform

• Collaborate with the tech team to improve platform functionality and user experience

• Develop and execute operational and sales strategies to support growth and achieve sales targets

• Enhance customer journey from browsing to purchase, ensuring high satisfaction and retention rates

• Ensure operational scalability as the business grows and markets expand

• Lead, build, and manage the operations team, providing mentorship and guidance

• Coordinate between departments (marketing, sales, product, finance) to ensure alignment with business goals

• Set, track, and achieve sales targets for business development and sales teams, ensuring the company's products reach the target audience

• Identify, track, and solve operational bottlenecks to improve the overall performance

• Ensure continuous business development by identifying new growth opportunities, forging strategic partnerships, and optimizing revenue generation.

• 8+ years of experience in operations, preferably in automotive e-commerce or marketplaces.

• Bachelor’s degree in Business, Operations, or related field (MBA is a plus)

• Proven experience managing end-to-end operations in a digital platform

• Previous experience in the automotive industry (cars marketplace, dealerships, or similar) is a must

• Experience in scaling startups or digital platforms is a strong plus

• Strong understanding of logistics, supply chain, and vendor onboarding

• Experience working with cross-functional teams (tech, marketing, sales)

• Arabic speaker is required.

• Experience with sales forecasting, quota setting, and driving sales targets is essential.

Ethra