Office Manager - Laysen Valley Office

• In line with Procurement guidelines, work with finance and purchasing with regards to providing office needs including supplies, consumables, stationery, office machinery, shredding, cleaning, and related service agreements
• Liaise with procurement with respect to RFPs on wider office purchases
• Manage the relationship with external vendors, develop and maintain vendors portfolio. Review the LPOs issued for vendors, follow up with finance for payments.
• Coordinate local internal events such as office events with close liaison with Cluster Office Senior Manager while abiding by budget
• Propose cost saving solutions as appropriate
• Assist in the preparation of the office budget. Adhere to the allocated budget for the Office Services function
• Manage the provision of Meeting Room Services- bookings, catering, equipment, e.g. Audio Visual equipment.

• Strategically manage office space in the LV office by maximizing utilization (workspace and parking) and proposing solutions for our fast-growing staff population.
• Support in the development of policies and procedures and ensure that they are being followed by the team
• Work towards being a high quality internal service provider and to ensure that all administrative support requirements are being met
• Handle and report ad-hoc issues as they arise
• Act as an interface between administrative staff and management
• Review the LPOs issued for vendors, follow up with finance for payment
• Act as a key liaison with the LV office landlord to facilitate communication and address any issues.

• Provide efficient internal administrative services including courier, mail, cars, limousine services, office supplies etc
• Work closely with BR team to ensure Office policies are adhered to with respect to security, fire warden and emergencies
• Introduce new processes or optimise current ones to improve quality of office services and EAs
• Ensure that a positive, well-maintained work environment is provided for staff

• Coach and develop direct reports, overseeing their assigned tasks and dealing with any issues that arise
• Recruit and onboard new office admin staff
• Act as people manager for direct reports
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
• Ensure quality assurance in all day-to-day office management operations, including overseeing the office management team.
• Maintain high levels of customer service while ensuring that staff feel motivated and productive.
• Develop KPIs for the office management service to track performance and improvements.
• Coach and upskill junior team members, overseeing their tasks and addressing any issues that arise.
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

• Bachelor's degree required
• Fluency in spoken and written English, proficiency in Arabic is an advantage
• 7+ years' experience of providing office services in a professional services environment, or equivalent internal experience
• Experience with a professional services firm preferred
• Prior people management/team lead experience

• Pragmatic and objective approach to problem solving and ability to multitask
• Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
• Strong interpersonal and consultative skills in order to consult and build strong credible relationships with a broad range of stakeholders
• Strong managerial presence with customer focus and ability to manage a team to provide high level of service
• Strong coaching and mentoring skills
• Excellent oral and written communication
• Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate
• Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others.
• This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the office management function
• Should possess a strong focus on customer service for both internal and external clients. Advocate best practice in this regard and demonstrate in role
• Will need to keep up to date with Office Management best practice, changes to systems policies and procedures
• Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so
• Ability to work accurately whilst under tight time constraint and high-quality standards
• Knowledge of all relevant local legislation and regulations including Contractors
• Knowledge of the firm's supplier contracts
• Discretion skills and ability to maintain confidential data

PwC