Senior ServiceNow ITSM Developer (m/f/d)

الرياض
عقد
دوام كامل

قبل 2 أيام

We are seeking a highly skilled ServiceNow Senior ITSM Developer to join our client's technology team in Riyadh. The successful candidate will play a key role in implementing and enhancing Major Incident Management and Change Management processes, building robust integrations, and delivering scalable ITSM solutions aligned with ITIL best practices.Key Responsibilities

Design, implement, and optimize Major Incident Management (MIM) and Change Management processes in alignment with ITIL frameworks
Develop and maintain ServiceNow integrations with third-party systems using REST/SOAP APIs, webhooks, and middleware
Configure and manage workflow automation, scripting, SLAs/OLAs, notifications, and ensure upgrade-safe configurations
Translate functional and business requirements into scalable and secure technical solutions
Collaborate closely with architects, process owners, and cross-functional stakeholders
Support release management, solution documentation, testing, and continuous improvement initiatives
Ensure platform stability, performance, and adherence to ServiceNow best practices

Top 5 Non-Negotiable Skills (in Priority Order) * 3+ years of hands-on experience with ServiceNow integrations

Strong expertise in ServiceNow ITSM modules
Proven experience implementing Major Incident Management and Change Management
Solid experience integrating with third-party systems using REST/SOAP APIs
Hands-on knowledge of webhooks and middleware platforms

Required Skills & Experience

Minimum 3 years of hands-on ServiceNow development experience
Strong experience with ServiceNow integrations and automation
In-depth understanding of ITIL processes and ITSM best practices
Experience with workflow scripting, SLAs/OLAs, notifications, and system upgrades
Strong problem-solving, documentation, and communication skills
Ability to work effectively in enterprise and complex IT environments

Preferred Qualifications

ServiceNow certifications (CSA, CIS - ITSM or equivalent)
Experience in regulated or large-scale enterprise environments
Exposure to DevOps or continuous improvement practices
Experience working in KSA or GCC enterprise environments

About Halian GroupWith over 28 years of experience, Halian understands that innovation is the only way to deliver agile, practical solutions that transform businesses and careers.Our resourcing and smart services help organizations realize tomorrow's potential by bringing the right people and the right technologies together.At Halian, we believe Diversity, Equity, and Inclusion (DEI) are fundamental to building high-performing teams. We are committed to connecting organizations with top talent from all backgrounds and encourage applications from all qualified candidates, regardless of race, gender, disability, or any other individual characteristic. By fostering inclusive workplaces, we help our clients drive innovation and sustained success.

Halian

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