RoleResponsibilitySkill Set (Mandate)Support Engineer - Coordinate with Helpdesk, NOC team and L2 team
- Address preliminary issues referring the document repository
- Ensure the issue was acknowledged by L2 team for acceptance
- Review of the incident data in the incident management tool to make sure correct incident data is captured
- Track updates to the known error database
- Track Ageing Tickets and follow up for the closure
- Track SLA from different teams involved and report
- Basic knowledge of IT & Banking (Preferable: Retail or Corporate)
- Application Support knowledge & experience
- Knowledge of Ticket Management
- Basic Knowledge of Monitoring Tools
- Email Management
- Good communication and soft skills
- Proficiency with Arabic & English language
Sundus Recruitment Services
