Operations Support Supervisor - Saudi National

• Participate with and support day-to-day operational staff assigned to field observations, patrol-based support, traffic condition monitoring, and incident-related coordination activities.
• Coordinate with technical supervisors, Traffic Management Center personnel, client representatives, and relevant agencies to communicate roadway conditions, operational issues, incidents, and required follow-up actions.
• Ensure assigned operational tasks are completed in accordance with project requirements and established procedures.
• Develop, review and consolidate field logs, occurrence reports, site observations, and supporting documentation to ensure records are accurate, complete, and submitted on time.
• Support traffic operations during congestion, incidents, special events, road works, and abnormal conditions by helping organize field response activities and communicating status updates to management.
• Conduct routine field checks to verify roadway conditions, traffic control issues, temporary traffic management needs, signage concerns, and other operational matters requiring documentation or escalation.
• Promote compliance with safety procedures, reporting protocols, professional conduct expectations, and standard operating procedures across the operations support team.
• Assist in preparing basic summaries, shift reports, incident notes, and other operational records for internal management and client review.
• Support onboarding and orientation of newly assigned staff, helping ensure they understand deployment expectations, field protocols, communication channels, and documentation requirements.
• Represent Parsons professionally in day-to-day interactions with client personnel, agency representatives, contractors, and the public, as required.

• 5+ years of experience in transportation operations, supervision, public safety support, field operations, traffic support, incident response, or a similar operational environment.
• Demonstrated ability to supervise or lead field personnel, manage routine assignments, and maintain discipline and accountability in a structured operating environment.
• Ability to work under pressure, respond calmly to changing field conditions, and support coordinated action during incidents, congestion, and other operational events.
• Good reporting and documentation skills, including the ability to maintain logs, prepare simple summaries, and use standard computer applications such as Microsoft Office.
• Strong communication and coordination skills in Arabic; working knowledge of English is desirable for day-to-day project communication.
• Reliable judgment, situational awareness, and commitment to following approved procedures, safety requirements, and chain-of-command expectations.

• Previous experience with government, security, military, traffic operations, transport operations, or emergency-response organizations would be beneficial.
• Familiarity with control room coordination, field inspections, incident logging, or shift-based operational support is preferred.
• Valid driving capability and willingness to work in field-based and shift-based assignments, as required by the project.
• Professional demeanor, teamwork, and a service-oriented approach when dealing with colleagues, stakeholders, and the public.

Parsons