Customer Experience Manager, Saudi Arabia
- السعودية
- دائم
- دوام كامل
- Lead and manage the customer service team to deliver outstanding support and service to our clients.
- Develop and implement strategies to improve the customer experience and exceed customer expectations.
- Monitor and analyze customer feedback to identify areas for improvement and develop action plans.
- Ensure strict adherence to company policies and procedures to maintain the highest standards of service.
- Collaborate with cross-functional teams to successfully implement initiatives that drive customer happiness. Provide training and development opportunities for customer service staff to ensure they have the skills and knowledge to compete in a dynamic market.
- Address advanced customer issues promptly and effectively, ensuring complete happiness. Analyze and report on customer service metrics to determine the success of initiatives and identify areas for further improvement.
- Proven experience in a customer service management role, preferably within a global organization.
- Outstanding leadership skills with a track record of managing and developing high-performing teams.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills to build positive relationships with customers and team members.
- A customer-focused approach with a passion for delivering world-class service.
- The ability to work collaboratively and inclusively with colleagues from a diverse group of backgrounds.
- Proficiency in English and Arabic is required.
- A bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field is preferred.