IT Analyst - Tamheer (Saudi Graduates)
- الرياض
- دائم
- دوام كامل
- Provide exceptional customer service via phone, in person, and email as appropriate.
- Resolve support issues, including troubleshooting connectivity, mobile devices, hardware, and software issues.
- Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
- Perform user administration duties.
- Perform tasks utilizing AD.
- Remote Desktop support.
- Responsible for setting a plan and commencing a new office\site setup and decommissioning.
- Web-based ticketing systems (basic knowledge), logging customer/employee queries.
- Advanced printer / peripheral device troubleshooting.
- Install, modify, and repair computer hardware and software.
- TCP/IP, DNS, and DHCP knowledge.
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Identify computer or network equipment shortages and place orders.
- Bachelor's degree in computer science, engineering, or a relevant field.
- Eligible for Tamheer program
- Microsoft operating system Knowledge.
- Microsoft Windows Servers Knowledge.
- Good communication ability.
- Professional proficiency in English.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.