ServiceNow Solution Architect
- الرياض
- دائم
- دوام كامل
- Lead the end-to-end architecture and design of ServiceNow implementations across modules (ITSM, ITOM, HRSD, SecOps, etc.)
- Analyze business needs and translate them into technical solutions using ServiceNow capabilities
- Collaborate with stakeholders to gather requirements and deliver tailored solutions
- Define and document ServiceNow architecture, including data models, integration points, and workflows
- Ensure adherence to governance, standards, and security best practices
- Provide technical leadership and mentorship to development teams
- Manage ServiceNow upgrades, performance tuning, and platform optimization
- Evaluate new ServiceNow features and modules and recommend their adoption
- Ensure high availability, maintainability, and scalability of ServiceNow solutions
- Lead integration with external systems (e.g., Active Directory, CMDB, third-party APIs)
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
- 7+ years of IT experience, including 4+ years in ServiceNow architecture roles
- Proven experience with multiple ServiceNow modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
- Strong understanding of ITIL processes and frameworks
- Experience in integrations using REST/SOAP APIs and scripting (JavaScript, Glide)
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in one or more domains
- ServiceNow Certified Application Developer (preferred)
- Excellent problem-solving, communication, and client-facing skills
- Experience with Agile/Scrum methodologies
- Experience in large-scale ServiceNow enterprise implementations
- Exposure to cloud technologies and enterprise architecture standards
- Knowledge of CMDB design and configuration
- Experience in managing offshore development teams or vendors