Guest Relations Manager (Pre-Opening)

السعودية
دائم
دوام كامل

قبل 2 أشهر

Job Category: Hotel-Front OfficeJob Description:About usInterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.Each of the resort's 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.With the worldliness that travel brings, every stay will take your imagination to places you'd never expect!Guest Relations ManagerAbout the RoleAs Guest Relations Manager, you'll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You'll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.Your Day-to-Day

Lead and mentor the Guest Relations team to deliver outstanding service.
Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
Resolve guest concerns and use feedback to drive improvements.
Collaborate with departments to create seamless guest experiences.
Ensure brand standards are met for loyalty program benefits.
Identify revenue opportunities through upselling and premium experiences.
Manage team schedules and ensure operational readiness.

What we need from you

Exceptional communication and interpersonal skills.
Proven experience in guest relations within a luxury hotel environment.
Strong leadership and team management abilities.
Proficiency in hotel management systems.
Flexibility to work varied shifts, including nights and weekends.
A degree or diploma in Hospitality Management (preferred).

What you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.

IHG Hotels & Resorts

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