Key Responsibilities· Assist in the configuration and maintenance of JIRA projects, including workflows, issue types, fields, screens, and userpermissions.· Create and manage JIRA dashboards, filters, and boards using JQL to support teams and reporting needs.· Support user access management by creating, modifying, or removing accounts, groups, and roles based on governanceapprovals.· Provide first-level support for JIRA, Confluence, and Bitbucket users including troubleshooting and usage guidance.· Maintain Confluence spaces and content linking for project documentation, release notes, and knowledge bases.· Coordinate with the BI or reporting teams to export and prepare JIRA data for KPI/SLA dashboards in Power BI.· Assist in configuring automation rules (notifications, status updates, field population) using built-in JIRA features.· Help monitor plugin usage (e.g., ScriptRunner, Xray, BigPicture) and assist with basic setup and support.· Maintain documentation for configurations, usage guidelines, and platform standards.· Ensure adherence to established configuration practices, naming conventions, and data quality standardsRequirementsQUALIFICATIONS· Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related field.· Solid understanding of project tracking tools, service management systems, and process governance.Experience· 2–5 years of experience in JIRA/Atlassian administration or related IT support functions.· Exposure to Agile, SDLC, or ITSM environments where JIRA is used as a central work and reporting platform.Technical Skills· Working knowledge of JIRA Software and JIRA Service Management configuration and administration.· Ability to write and manage JQL queries, filters, and custom dashboards.· Experience with Confluence space management and linking JIRA issues to documentation pages.· Familiarity with Power BI data exports or dashboard integration support.· Basic understanding of automation rules, plugins, and REST API usage.Leadership Skills· Atlassian Certified JIRA Project Administrator (ACP-620) – preferred· ITIL® v4 Foundation – for understanding service workflows and SLAs· ISO 9001 Awareness Certification – helpful for quality-aligned tool configurations· Microsoft Power BI Fundamentals or PL-300 – optional but beneficialPreferred Certifications· Atlassian Certified JIRA Administrator (ACP-100) – Strongly preferred· Atlassian Certified Agile Development with JIRA (ACP-300) – Adds value for Agile/DevOps alignment· ITIL® v4 Foundation – Helpful for managing JIRA Service Management (JSM) and ITSM alignment· Microsoft Power BI Data Analyst (PL-300) – Useful for advanced reporting and data modeling· Scrum Master or SAFe Practitioner – Desirable for Agile/Scaled Agile environmentsKey Competencies· Detail-Oriented: Ensures accuracy in configurations and reporting outputs.· Analytical Thinking: Interprets workflow needs and suggests improvements within the platform’s limits.· Service-Driven: Supports user experience and tool adoption across functions.· Documentation-Focused: Maintains process clarity and historical traceability for all changes made.· Process-Aligned: Understands how Atlassian tools support governance, delivery, and quality frameworks.
