Project Manager - Change Management (Operations)

Position Objectives:

Lead change management activities to support operational excellence in a nationwide private LTE network.
Drive optimization initiatives to improve service performance and customer experience.
Oversee implementation of network integrations, feature rollouts, and configuration changes.
Ensure effective coordination between design, operations, and implementation functions.
Establish and enforce change management processes tailored to project requirements.
Monitor, report, and improve compliance with SLAs and performance KPIs.
Facilitate knowledge transfer and process improvements to enhance organizational agility.

Job Description & Responsibilities:

Manage change management for operational activities, including network integration, optimization, feature implementation, and mobility of network resources.
Collaborate with departments to define, implement, and maintain effective CM processes.
Coordinate with design and operations teams for new feature rollouts and external system integrations.
Track, authorize, and oversee configuration changes across mobile, core, transport, applications, OSS, and special services.
Act as the key interface between design, implementation, and operations functions.
Manage notifications and communication with internal stakeholders during changes.
Report on the performance and impact of implemented changes to ensure service quality.
Work with service performance teams to align change activities with optimization goals.
Partner with efficiency and digitization teams to streamline and automate CM processes.
Ensure compliance with SLA requirements and escalate issues when needed.
Organize and participate in CM-related workshops and meetings.
Prepare reports, documentation, and initiate follow-up actions as required.
Facilitate knowledge transfer by training and coaching project staff on CM processes.

Qualifications & Experience:

Bachelor's degree in Computer Science, Telecommunications, or Engineering.
8+ years of professional experience in network operations (Operator or Vendor).
At least 3 years of proven experience in change management roles.
Strong technical knowledge of change management for large 4G/5G networks.
Excellent leadership, management, and interpersonal skills in multi-cultural environments.
Fluent in English with strong written and verbal communication skills.
Proficient in MS Office tools (Word, Excel, PowerPoint, Visio).