Guest Services Manager

Rosewood Hotel Group

  • السعودية
  • دائم
  • دوام كامل
  • قبل 6 أيام
General InformationPress space or enter keys to toggle section visibilityCountry/RegionSaudi ArabiaProvince/CityAmaalaHiring EntityRosewood AmaalaDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityPosition OverviewRosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell/Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood's A Sense of Place® philosophy.Key Responsibilities
  • Lead and manage all aspects of Guest Services including Concierge, Guest Relations, Bell/Valet, and Transportation.
  • Oversee guest arrival and departure experiences, ensuring efficiency, personalization, and luxury service standards.
  • Train, motivate, and develop Guest Services colleagues to deliver intuitive and anticipatory service.
  • Implement and maintain service standards, SOPs, and guest recognition programs.
  • Coordinate with other departments (Front Office, Housekeeping, F&B, Security) to ensure seamless guest experiences.
  • Handle VIP guests, special requests, and ensure service recovery when required.
  • Monitor guest feedback channels, resolve issues promptly, and ensure continuous improvement.
  • Assist in pre-opening activities including recruitment, training, and implementation of service programs and systems.
  • Drive sustainability and cultural initiatives within guest services to reflect the destination and Rosewood's brand values.
Qualifications
  • Minimum 7-10 years of progressive Rooms Division / Front Office experience, with at least 3 years in a leadership role at a luxury hotel or resort.
  • Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.
  • Proven expertise in guest services, concierge, and VIP guest handling.
  • Exceptional leadership, interpersonal, and communication skills with the ability to inspire and manage multicultural teams.
  • Strong problem-solving skills and the ability to handle guest concerns with tact and diplomacy.
  • Solid knowledge of global luxury hospitality trends and guest expectations.
  • Fluency in English is required; Arabic or other additional languages are an advantage.
About UsPress space or enter keys to toggle section visibilitySurrounded by the world's fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.The resort will be part of the Red Sea Global's Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna - all while recognizing the integral connection between the three.

Rosewood Hotel Group