Sales Account Manager

السعودية
دائم
دوام كامل

قبل 2 أيام
التقديم على الوظيفة بسهولة

AlGooru is hunting for the next generation of Sales talents!We’re looking for a Sales Account ManagerWho Are We ❓📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals).🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.The Role Highlights 💡Main Responsibilities: * Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.

Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.

A Day In Your Life:Sales & Revenue Growth

Drive and exceed monthly sales targets
Engage with inbound leads (parents & students) and convert them into paying customers
Identify customer needs and recommend the best tutoring solutions/packages
Upsell and cross-sell services to maximize customer value
Follow up consistently to close deals and reduce drop-offs

Account Management & Retention

Build and maintain strong relationships with parents and students
Drive retention, renewals, and long-term engagement
Act as the main point of contact for assigned accounts

Customer Support & Operations

Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
Resolve issues related to:

Payments & billing
Refunds
Technical issues
Service experience

Escalate complex cases when needed and ensure fast resolution

Process & Performance

Track and manage customer interactions, tickets, and sales data
Optimize response time and improve customer experience metrics
Identify gaps in the funnel and suggest actionable improvements
Support continuous improvement of internal tools (CRM, ticketing systems)

RequirementsYou’re the Sales Account Manager we’re looking for if you have:

2–4 years of experience in B2C Sales, Account Management, or Customer Success
1–2 years of experience using CRM systems (preferably HubSpot)
Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
Proven ability to manage client relationships and drive retention or upselling
Customer-first mindset with strong problem-solving and ownership
Familiarity with Saudi consumer behavior and expectations is a must
Excellent communication skills in Arabic and English

Nice to have:

Experience in EdTech, SaaS, or service-based businesses

Our application process:

Screening & Intro Call (5-10 mins)
Chemistry Interview (15-30 minutes)
Technical interview (30-60 minutes)
Vision Fit Interview (30-45 minutes)
Offer extended to successful applicants

BenefitsWhat We Offer You❗At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:

Work from Anywhere
No clocking in/out
Learn and expense on us!
AlGooru Library
Vibrant Startup Culture
Fast Promotions (like really fast)
Coaching & Entrepreneurial Bytes

How to gain extra Gooru points❓

Demonstrate your entrepreneurial, hustling, and energetic spirit
Prove your ability to take full ownership of your role without the need to be micromanaged
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
Be extra organized… like extra…

AlGooru