VAS Products Specialist Professional

• Ensure excellent customer experience for products and services launched by conducting customer journey, user centric design and usability tests.
• Ensure timely resolution of issues relating to product and services that affect customers, sales and other teams.
• Develop products / services CP, MarCom Brief and final Business Case. And liaise with product planning team to create and maintain continuous improvement of all products processes, procedures methods and documents.
• Announce projects ready for Launch and ensure commercial and communication Roll Out and execute post launch testing.
• Sourcing of vendors and partners to identify the best service providers.
• Call for RFPs with vendors and sign contracts.
• Prepare all new launch products and services communication materials (Flyers, website, social media).
• Managing Partners after launch including execute settlement reconciliation and contracts renewal negotiation.
• Manage newly launched products in coordination with finance for revenue assurance, functional specification development, and operational efficiencies after launch.

• Excellent communication and presentation skills (verbal and written)
• Capability of driving and contributing to overall innovation process across whole products
• Perform a profitability analysis / model a business case

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