Concierge Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

السعودية
دائم
دوام كامل

قبل 29 يوم

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.About the Role
Join our pre-opening Front Office team as Concierge Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Chief Concierge, you will help establish concierge operations from the ground up and oversee daily guest services to ensure luxury experiences from pre-opening through daily operations.What You Will DoSupport pre-opening activities including concierge desk setup, supplier and partner onboarding, and development of guest service standards.Supervise and coordinate daily concierge operations, ensuring timely and personalized guest assistance with itineraries, transportation, reservations, and special requests.Lead a team of Concierge Agents, providing guidance and ensuring delivery of exceptional guest service at all times.Build strong relationships with local vendors and partners to offer exclusive guest experiences.Handle VIP requests and assist in planning bespoke guest activities.Monitor guest feedback and resolve service issues promptly.Assist in the creation of standard operating procedures and concierge training programs.Ensure accurate guest records and service follow-up for future visits.What You BringPrevious experience in concierge services within luxury hospitality, ideally including pre-opening experience.Strong knowledge of local attractions, activities, and transportation services.Excellent communication and guest relations skills.Leadership skills with the ability to supervise, coach, and motivate a team.Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.What We OfferCompetitive salary in a tax-free environment.Housing and transportation.30 days of vacation plus public holidays.Paid home leave tickets.Complimentary meals and uniform cleaning.Medical and life insurance.Employee Assistance Program and worldwide complimentary room nights.Opportunities for growth and development.Schedule & Hours
Full-time role.Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for personalized guest service and operational excellence.

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