Wipro Opening for EPS Engineer at Al Jubayl, Saudi Arabia

• Perform Major daily activities of endpoint security, meeting SLA and KPI
• Handling critical changes and Severity tickets
• Coordinating with the Vendors during outbreaks
• Incident investigation
• Problem management (Root cause analysis)
• Troubleshooting and resolution of Security incident
• Implement the approved change requests
• Upkeep and sustenance of the endpoint management servers
• Work with customer and support on ad hoc requests
• Complete the assigned task within the SLA
• Reviewing the service request with requester, Lead and Manager.
• Seek additional inputs during review to achieve 100% success rate in change implementation
• Service incidents, change request submitted around Customer global office.
• Execute hash, executable block/unblock requests as received from Cyber Security Services Team.
• Examine user request and allow execution of the authorized software
• Involve OEMs for false positive incidents and resolve within SLA
• Extend Affiliate firewall connections closure/opening on time to support business.
• Monitor IT Endpoint Security assets across globe to sustain 100% availability of security services.
• Ensure compliance by taking up with OSS and SE for missing control.

Bayt