Application Support Specialist
- الرياض
- عقد
- دوام كامل
- Monitor application performance and conduct regular audits to identify and address potential issues.
- Provide technical support and assistance to users, resolving application-related queries effectively and efficiently.
- Document and track application issues, solutions, and user feedback in the ticketing system.
- Collaborate with the development team for application updates, bug fixes, and feature enhancements.
- Train end-users on application functionalities and best practices.
- Develop and maintain technical documentation and user guides to assist end-users.
- Stay current with industry trends and technologies relevant to the applications supported.
- Proven experience in application support or a similar role.
- Strong troubleshooting skills and technical knowledge of application environments.
- Excellent communication and interpersonal skills for effective collaboration with users and technical teams.
- Experience with ticketing systems and documentation practices.
- Ability to multitask and prioritize tasks in a dynamic work environment.
- Familiarity with software development processes and methodologies is a plus.