Job TitlePATIENT RELATIONS SPECIALIST.Job FamilyFunctionCOOJob Code30009154Reports to JobDirector, Manager or Team Lead of Patient RelationsJob Description SummaryThe Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization's image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.Strategic Roles & Responsibilities %30Strategic Roles & Responsibilities
Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets
Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
Handle the investigation of Security code cases
Minimum Education RequiredMaster's degree in Health care administration or related field as requiredProfessional Certifications RequiredMedical terminology training is required. PX certificate is required.Years of ExperienceMinimum 10 years' experience in Patient experience, healthcare field or related field as required .LanguagesEnglish:Fully Proficient ; Arabic:Fully ProficientFunctional Competencies
Due Diligence
Audit Reporting
Data Collection
Core Competencies
Excellence
Integrity
Accountability
Cybersecurity
Person-Centered Care
AcknowledgementPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Addendum TitleNoSupplemental Work/Experience/Education InformationN/AAddendum DescriptionN/A
