CAFM & EA Manager
- الرياض
- دائم
- دوام كامل
- FSI Evolution Expert User – the CAFM Manager will be the FSI lead on the Account and will mentor and support the other FSI users and service providers in its realm.
- Lead the implementation and management of the CAFM system across various stakeholders and functional areas throughout.
- Management Reporting - The CAFM system will be the source of data for the monthly performance report and the CAFM Manager, supporting the Account Management Team, will develop and produce the data in tabular and graphical form to present to the client.
- Preparation of Performance Management System (PMS) reports for service providers and senior management highlighting specific areas of service delivery for continuous improvement.
- Candidates with FSI SLA module implementation and day to day management of same are preferred.
- Total of 7 years experience and a min. of 3+ years in a similar role working within a highly dynamic and complex environment, with specific experience related to developing site management and operations, flexible attitude and being able to adapt to rapid change.
- Expert level in core Microsoft office IT Skills (Excel, Word & PowerPoint).
- Data management skills, including the ability to use MS Excel to organize and manipulate data.
- Self-motivated team player who is able to work on own initiative while interfacing with senior management, operational teams and client contact points.
- Excellent written and spoken English skills. Having excellent written and spoken Arabic skills would be an advantage.
- Excellent organizational and communication skills.
- Experience of working with internal and external stakeholders.
- The CAFM Manager will manage and oversee the FMR (Forward Maintenance Register) which will be used by the Contract Management Team and assist the Service Providers where possible in the interest of continuous improvement.
- Act as the key focal point for all CAFM related activities and develop processes and procedures to ensure robust documented systems are in place with both internal and external users/providers.
- Establish good working relations with service partners and client representatives. Contribute to the overall team objectives, responding quickly to new directives and helping to improve service delivery.
- Liaise with IT, and the software supplier in the ongoing progression and resolution of IT-related problems with CAFM and reporting and updating the Facilities team.
- Lead the CAFM Systems user group for the respective maintenance contracts to discuss current systems issues and seek input from client CAFM team and users alike regarding the ongoing development of the system.
- Responsible for the successful delivery and operation of the CAFM system for the contracts within its domain. Support and Improve information sharing and communication between the Help Desk Team, Operations Team and other support functions such as Procurement and Customer service.
- Plan and lead the CAFM Management Integration, project managing the CAFM service provider, ensuring all the deliverables and KPI’s are met.
- To assist in identifying the systems’ training needs and requirements of users and the provision of this through both formal and informal training, liaising with external expert providers as appropriate.
- Ensure quality information is delivered to users, Site Management Managers & Senior Management teams through a range of reports and other media in accordance with departmental timetables or users’ requirement.
- Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Parsons, and ensures continued compliance with these requirements while employed by Parsons.
- Perform other duties as assigned by the line manager/supervisor.