Parts Supervisor - Riyadh
- الرياض
- دائم
- دوام كامل
- Ability to establish and maintain good relationships with customers and to exceed their expectations
- Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns
- Able to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc.
- Knowledge of automotive systems in general
- Able to develop and follow action plans for department profitability and maintain customer enthusiasm
- Ability to lead and train team members in Parts Department operations
- Ability to establish and control inventory system
- Knowledge of and ability to interpret inventory reports
- Knowledge of parts pricing procedures
- Knowledge of new models based on technical service bulletins and surveys
- Leadership skills, including empowerment, coaching, organizing & planning and interpersonal sensitivity
- Able to interpret and forecast financial reports
- Ability to readily work with numbers, mathematics, highdollar amounts
- Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
- Devotes maximum attention and effort to providing the highest levels of customer service.
- Feels a personal sense of achievement when customers are delighted.
- Understands and anticipates customer needs and works tirelessly to meet them.
- Willing to go above and beyond the call of duty to help customers and resolve their problems.
- Thrives on ensuring that the customer experience is the best it can be.
- Sees customer complaints firstly as opportunities to create customer satisfaction.
- Driven to make sure every customer feels valued.
- Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders.
- Is responsible for the security of inventory and for analyzing the quality of parts.
- Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.
- Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department's profitability.
- In cooperation with the dealership's management team, must review the previous month's sales/profit performance to determine where improvements can be made.
- Must time inventory purchases to coincide with sales & special incentives in order to take advantage of savings.
- Is responsible for training and leading the Parts Department team and reviewing team performance on a regular basis, according to dealership policy.
- Minimum - Bachelor's Degree or Equivalent
- Minimum 3 - 5 years experience in parts operations area
- Automotive: Knowledge in Automotive and mechanical repairs and maintenance services preferably with certification. Adept in troubleshooting and diagnostic test for cars especially.
- English Language: Limited knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Time Management: Managing one's own time and the time of others.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Problem sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
- After Sales Related Skills: Persuasive, able to deal with stress, patient, persistent.