Assistant Manager - IT Operations

• Comply with Six Flags Qiddiya City's code of conduct and ethics
• Promote the organization's vision, mission, values, and desired behaviors
• Support and promote Six Flags Qiddiya City's culture
• Adhere to company rules and regulations
• Perform assigned tasks to support organizational objectives
• Share knowledge with team members and actively support their development

• Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements
• Manage, mentor, and develop IT Operations team members to ensure high performance and accountability
• Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure
• Support operational environments requiring shift work, including nights, weekends, and public holidays
• Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups
• Support and maintain POS systems critical to park, retail, and hospitality operations
• Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests
• Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance
• Coordinate hardware and software installations, upgrades, and lifecycle management
• Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions
• Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements
• Maintain accurate IT documentation, including system configurations, user guides, and network diagrams
• Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations
• Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards
• Prepare reports on IT performance, incidents, and system utilization for senior management decision-making

• Bachelor's degree in Information Technology, Computer Science, or a related field

• Minimum 4 years of experience in IT Operations
• Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred
• Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays

• Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration
• Hands-on experience supporting POS systems
• Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions
• Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements
• Familiarity with ITSM tools, with ServiceNow preferred

• Demonstrated ability to manage, mentor, and develop IT Operations team members
• Strong problem-solving and decision-making skills
• High sense of ownership and accountability
• Strong communication skills with the ability to engage effectively with business stakeholders
• Excellent organizational skills with the ability to manage multiple priorities under pressure

• Fluent in English

• Self-Actualization & Fulfilment
• Team Synergy & Development
• Entrepreneurial Mindset & Drive
• Business Acumen & Diligence

Six Flags