OPD Receptionist

• Accepts/completes assignments as directed by OPD Supervisor/Manager
• Greets and welcomes patients coming to MHC in a friendly and professional manner.
• Accurately records all patient identification data to the Hospital/Center Information System (whether coming with appointment or as walk-in).
• Listens carefully and responds to patients' requests/inquiries
• Accurately Updates patient contact information in the Hospital/Center Information System.
• Directs patients to the appropriate clinic/areas.
• Collects patient payments and issues receipts in accordance with the approved procedures. Reviews and reconciles daily cash receipts.
• Collects original referral and guarantee letters from credit patients. Checks the validity of all referral letters of credit patients when applicable.
• Checks insurance patients' eligibility through the proper channel (NAPHES, CCHI, Insurance Company Website, etc.) and processes the necessary documentation through the Hospital/Center Information System.
• Accepts and quickly adopts any work rotation within any of the OPD Receptions whether Eye, Dental or ENT.
• Adopt any newly required process change as requested by the OPD Supervisor/ Manager.
• Communicates effectively with patients, Departmental and Hospital /Center staff to ensure that OPD and Hospital /Center goals are met.
• Communicates in a courteous and effective manner with patients, visitor and Hospital /Center employees.
• Works closely with co-workers to maintain the high quality of patient care in the assigned area.
• Communicates effectively with team leader and OPD Supervisor/Manager to help provide the highest quality of services.

• High School diploma or equivalent (2-years' Diploma post High School or University Degree is preferable)
• Ability to operate computers.
• Must have basic understanding of oral and written English.
• Experience in a similar position (Preferable)

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