Spa Therapist (Pre-Opening)

• Charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Provide a range of spa treatments including massages, facials, and body therapies to a high standard.
• Conduct consultations with guests to determine appropriate treatments based on their needs and preferences
• Ensure all treatment rooms and equipment are clean, well-maintained, and compliant with health and safety standards.
• Promote spa services and products to guests, maximizing retail sales.
• Maintain detailed guest records and follow up on feedback.
• Support the overall operations of the spa, contributing to a serene and professional environment.
• Set up the treatment rooms as per standards.
• Provide prompt, courteous and accurate service to guests at all times.
• Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.
• Make sure treatment rooms always have enough supplies as per standards.

• Minimum of 2 years' experience as a Spa Therapist in a luxury spa or hotel environment.
• Recognized qualifications in massage therapy and beauty treatments.
• Strong communication and interpersonal skills with a guest-centric approach.
• Ability to maintain professionalism and confidentiality at all times.
• Passion for wellness, self-care, and delivering exceptional guest experiences.

• Comply with hotel rules and regulations and provisions contained in the employment handbook
• Comply with company's grooming standards to portray a professional image of self and the hotel
• Comply with time and attendance policies set by the resort
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

IHG Hotels & Resorts