Supervisor
- السعودية
- دائم
- دوام كامل
- Supervise and coach Crew Members during shifts.
- Host pre-shift briefings and align team goals.
- Handle escalated guest concerns and apply Guest Recovery.
- Monitor equipment and technology performance.
- Assist in staff training and onboarding.
- Track shift performance and report to Assistant Manager."
- Supervise and mentor Crew Members, fostering a collaborative and supportive work environment.
- Conduct engaging pre-shift briefings, aligning team goals and strategies for efficient operations.
- Empathically handle guest concerns and implement effective Guest Recovery strategies.
- Monitor and maintain equipment and technology, ensuring optimal performance and uptime.
- Assist in staff training and onboarding, ensuring new hires are equipped with the necessary skills and knowledge.
- Track shift performance, analyze data, and provide insightful reports for continuous improvement.
- Ensure compliance with company policies, promoting a safe, professional, and inclusive workplace.
- Build and nurture strong guest relationships, embodying our commitment to exceptional hospitality.
- Collaborate closely with other departments for seamless operations and a unified, cohesive approach.
- Minimum 2 years of supervisory experience, preferably in retail or hospitality, with a proven track record of success.
- Exceptional leadership and communication skills to inspire, motivate, and guide a diverse team.
- Strong problem-solving abilities, with a guest-centric approach and a focus on delivering exceptional service.
- Proficiency in using technology and a willingness to adapt to new systems and processes.
- A customer-oriented mindset, backed by a history of delivering outstanding customer experiences.
- Excellent organizational skills for effective task management and prioritization.
- A flexible and adaptable work attitude, open to varied shifts and a dynamic work environment.
- High school diploma or equivalent, with a preference for a college degree or relevant certifications.
- Previous experience in staff training and development is highly advantageous.
- A genuine passion for fashion and a deep understanding of the retail industry and its trends.