Operations Engineer – Fault & Performance Mgt

Position Objectives:

Operations Engineer to handle the end-to-end UFPM platform (IBM Netcool / MYCOM OSI or equivalent) operations to sustain 99.9% availability.
Enable rapid fault detection, correlation, and escalation to meet or beat SLA targets for MTTD/MTTR.
Optimize thresholds, service-impact models, and noise suppression to reduce false alarms and misses.
Drive data-driven performance monitoring and trend analysis across IP/MPLS, 4G/5G, FTTH, and data center domains.
Lead RCAs for major incidents and implement preventive actions that harden stability and resilience.
Build and maintain integrations between NMS/OSS and ITSM (ServiceNow/Remedy), championing automation.
Uphold security, documentation, SOPs, and operational standards; collaborate effectively across teams in a 24×7 rotation.

Job Description & Responsibilities:

Operate and maintain UFPM platforms (e.g., IBM Netcool, MYCOM OSI or equivalent), including patching, upgrades, and 99.9%+ availability.
Ensure proactive fault detection, event correlation/de-duplication, and SLA-aligned alert escalation.
Monitor KPIs across IP/MPLS, 4G/5G, FTTH, and data center/cloud; build dashboards and health checks.
Define and optimize thresholds, suppression, and service-impact models to reduce noise and missed alerts.
Lead incident response for P1/P2 events; perform RCAs and drive corrective/preventive actions.
Integrate UFPM with NMS/EMS/OSS and ITSM tools (ServiceNow/Remedy) via APIs/webhooks; maintain CI/topology mapping.
Develop/run automations and runbooks (e.g., event enrichment, auto-ticketing, remediation); script as needed.
Perform trend analysis and capacity planning using historical data; recommend performance optimizations.
Maintain governance: SOPs, configuration/version backups, access controls, and security/compliance adherence.
Participate in a 24×7 on-call rotation; act as an escalation point and mentor NOC/operations teams.

Qualifications & Experience:

Bachelor's in Telecommunications, Computer Science, Electrical/Electronics Engineering, or related field.
7+ years in Network Operations, Service Assurance, or UFPM systems management.
Hands-on with IBM Netcool, MYCOM OSI, or equivalent (operations, administration, configuration).
Strong multi-vendor/multi-technology exposure-IP/MPLS, 4G/5G (Core/RAN), FTTH, and data centers.
Proficient in network monitoring & performance management, KPI dashboards, SNMP/telemetry.
Led P1/P2 incident response and RCAs with demonstrable improvements to MTTD/MTTR.
Experience integrating NMS/OSS with ITSM tools (ServiceNow/Remedy) via APIs/webhooks (REST/JSON).
Scripting for automation and correlation/threshold tuning (e.g., Python/SQL); exposure to Prometheus/Grafana/ELK/AIOps is a plus.
Maintains SOPs, config/version backups, access controls; adheres to security/compliance standards.
Strong analytical/problem-solving and clear English communication; effective cross-team collaboration and readiness for on-call rotation.
Good command on English language, Arabic speaking will be a plus.