Catering Operations Manager - BAAN Holding | بان القابضة

• Collaborate with Department and Project Managers to ensure all support functions (HR, Quality, Finance, Procurement) align with business needs.
• Conduct regular team meetings to identify and resolve any issues or gaps.
• Manage profitability by effectively controlling food costs, labor costs, and overheads, in line with the agreed service scope.
• Develop the annual financial plan for the region.
• Create and implement strategies for continuous improvement to meet business objectives.
• Expand and diversify revenue streams to minimize reliance on a limited customer base.
• Maintain client relationships through regular interactions, addressing any concerns promptly to protect project profitability.
• Identify and rectify weaknesses in client contracts and relationships, implementing improvement measures as necessary.
• Work with Project Managers to ensure client expectations align with contractual terms and initiate corrective actions when needed.
• Establish quality monitoring systems to gauge customer satisfaction, identify growth opportunities, and ensure compliance with contracts
• Oversee the recruitment and selection process for operational staff.
• Set performance goals and track targets for team members.
• Foster an experienced and effective team to support long-term project success.
• Encourage cross-training among employees, recognizing and developing high performers.

• Bachelor’s or Master’s degree in Hospitality/Catering Management or equivalent experience.
• Minimum of 7 years of relevant experience, with at least 3 years in the GCC region.
• Proficiency in English; knowledge of Arabic is preferred.
• Strong organizational, project management, and problem-solving skills
• Flexible, adaptable, and eager to learn with a positive attitude.
• Commitment to excellence and passion for the role.
• Ability to coordinate effectively with various departments to resolve issues
• Solid understanding of health and safety regulations.
• Capability to work independently and manage multiple tasks/projects.
• Excellent time management, communication, and interpersonal skills.
• Proficient in Microsoft Office and financial analysis.

• Leadership and team development.
• Strong communication and interpersonal abilities.
• Financial management and budgeting expertise.
• Problem-solving and decision-making skills.
• Knowledge of quality assurance and compliance standards.

• Maintain a client satisfaction rating of 95% or higher, as measured by quarterly surveys.
• Achieve zero client complaints escalated to management.

• Deliver budgeted profitability through effective cost management.
• Achieve zero non-conformance reports from audits.

• Retain a skilled and engaged team with an annual turnover rate of less than 10%.
• Ensure all team members meet or exceed their performance targets.

• Implement at least 3 process improvement initiatives annually that positively impact efficiency or client satisfaction.

• Achieve zero reportable incidents per health and safety metrics.
• Ensure full compliance with applicable laws and industry standards.

• Meet the objectives of the annual financial plan.

Qureos