IT Field Service Technician
Dextermind Technologies
- الرياض
- دائم
- دوام كامل
- Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
- Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
- Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
- Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
- Strong team collaboration skills, with the ability to work independently when needed.
- Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles.
- Must have 3+ years of experience in IT support, field services, or a related role.
- Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint.
- Solid experience with troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments.
- Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities.
- Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals.
- Willingness to work flexible hours or be on-call for emergency support.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
- Good understanding of the local work culture and ability to be a people person.
- Join a well known brand within Telecommunications
- Excellent career development opportunities
- Opportunity to make a positive impact