GIS Maintenance Engineer
- الرياض
- دائم
- دوام كامل
Experience : 5-7 years’ Experience at GIS maintenance -End User Oriented
Nationalities: Czech Republic, Ukraine, Romania, RussiaMission Statement:
Act as service lead in high complex Service work and trouble shooting and ensure delivery according to work instructions and in accordance with substation standard processes for Electricity Co, quality standards and safety guidelines. Deliver outstanding customer/end user service to earn customer loyalty. In close co-operation with customer/end user and other our teams, take actions to develop new Service business opportunities and new service products.Main Account-abilities
1. Service delivery .
Performs high complex Service tasks like repair, overhaul, Replacement …etc. on GIS as a main product and systems. Guides the resolution of complex trouble shooting incidents. Actively works to develop innovative solutions.
2. Customer approach.
Contributes to higher customer satisfaction by ensuring high complex Service work according to customer expectations. Interacts with customer to provide customized solutions. Creates and maintains excellent relationship with customers and molds their needs. Creates new sales opportunities and takes influence in convincing the client for the complete service portfolio.
3. Technical leadership and development
Assumes lead role in developing function within one’s area and Facilitates best practice sharing. Gives feedback to the organization to apply lessons learned process. Assists actively new service product development.
4. Documentation and reportsLeads the effort to document the implicit service knowledge in a knowledge management system.
5. Troubleshooting
Proactively identifies potential equipment failures and suggests proactive corrective and systemic actions. Troubleshoots high complex equipment failure and makes recommendations and systems to avoid repeating the problem in the future.
6. Operational excellence .
Assists management to improve operations and customer service by proactively working on suggestions.
7. Health, safety and integrity
Promotes safety culture. Ensures highest standards of HSE are observed.
8. Processes and Tools.
Creates standard processes and tools. Identifies, introduces, and promotes processes and tools in own area of responsibility to increase productivity.
9. People leadership and development
Develops, coaches, and provides technical guidance to colleagues
Expatriates