Retail and Operations Executive
Vacheron Constantin
- الرياض
- دائم
- دوام كامل
Key responsibilities include ensuring the seamless execution of both boutique and office-based operations, driving impeccable compliance, performance monitoring, and execution of strategic retail initiatives. Based in the Riyadh office with regular presence in the boutique, you play a critical role in aligning sales performance, operational excellence, retail strategies and administrative processes, while supporting the sustainable growth of the business and delivering an exceptional client experience.KEY RESPONSIBILITIES
OPERATIONS
- Boutique Operations & Compliance.
- Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
- Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
- Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
- Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
- Lead operational and compliance onboarding for all new joiners.
- Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional and HQ customer service teams.
- Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
- Monitor shipment tracking, customs clearance (e.g. Cities Green Light) , and reception timelines to avoid unforeseen delays.
- Monitor and process e-commerce and phone sales orders.
- Performance Analysis & Reporting.
- Gather and consolidate business performance data and generate holistic business recaps.
- Monitor boutique KPIs (e.g., traffic, conversion, average price, NPS) and provide regular reporting, analysis, and actionable insights to improve performance.
- Track and update the individual performance analysis (Client Advisor KPI's, productivity…).
- Analyse business trends and performance and make data-driven suggestions/recommendations to develop strategies to achieve short term and long-term performance goals.
- Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools (Airtable), Product presentation, Boutique environment..), from conception phase to roll-out.
- Assist in the execution of initiatives aimed at elevating service quality, team performance, and retail standards.
- Identify and share local and global best practices to enhance operations and service across current and future boutiques.
- 3+ years in retail operations, retail excellence or boutique coordination.
- Proactive and solution oriented, with a hands-on approach to operations and problem-solving.
- Strong communication skills and ability to collaborate effectively across different functions.
- Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude.
- Strong analytic mindset with the ability to interpret data and performance metrics to drive action plans.
- Comfortable creating and navigating reporting dashboards and retail KPIs.
- Showing flexibility and ability to adapt/multitasking.
- Proficient in Microsoft office (Excel and Power Point).
- Familiarity with retail systems such as SAP and Gemini.
- Fluent in English, Arabic is a plus.