Operations Manager - Specialty Coffee

• Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation
• Uphold excellent standards in coffee quality, customer service, and cleanliness
• Ensure all locations follow SOPs, brand guidelines, and health & safety requirements
• Track workflow efficiency and introduce improvements where needed

• Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages)
• Ensure coffee equipment is properly calibrated and brewing standards are met
• Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments
• Oversee proper sourcing, storage, and handling of coffee beans

• Guide, mentor, and develop store managers and baristas
• Conduct consistent training sessions focused on specialty coffee standards and customer service excellence
• Monitor employee performance and apply plans for improvement as necessary
• Foster a cohesive team culture that aligns with brand values

• Oversee P&L performance for all outlets
• Manage labor costs, minimize waste, and control operational expenditures
• Analyze sales data and develop strategies to boost revenue
• Ensure accurate inventory management and reduce stock losses

• Guarantee a superior customer experience that reflects specialty coffee culture
• Address customer feedback and resolve complaints in a professional manner
• Implement initiatives aimed at enhancing customer satisfaction and loyalty

• Supervise ordering, inventory control, and supplier relationships
• Ensure the consistent availability of coffee beans, milk, and essential operational supplies
• Coordinate with central kitchen or roastery as applicable

• Ensure all operations comply with local laws, food safety, and hygiene standards
• Conduct routine audits at all branches
• Maintain comprehensive documentation and operational records

• Support plans for business expansion such as new store launches and concept innovations
• Identify opportunities for improving operational efficiency and profitability
• Collaborate with marketing to deploy promotions and seasonal campaigns

• Bachelor’s degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4–8 years’ experience in food and beverage operations, specifically in specialty coffee
• Strong leadership and team management skills.
• In-depth knowledge of coffee production processes and quality control.
• Strong knowledge of specialty coffee standards and brewing techniques
• Excellent organizational and problem-solving abilities.
• Ability to analyze data and implement operational improvements.
• Strong communication and interpersonal skills.
• Experience managing multi-unit operations

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