Training Associate
- الرياض
- دائم
- دوام كامل
- Schedule and conduct on-site training sessions with clients to demonstrate how to post and manage listings on Bayut;
- Provide detailed instructions on using Bayut’s portfolio features, including tracking and managing multiple listings;
- Develop and deliver customised training programs based on client needs and platform updates;
- Provide timely support and solutions to customer queries, maintaining a high level of customer satisfaction;
- Design and develop comprehensive training programs and materials to educate clients on posting listings on Bayut;
- Maintain & update the client training sessions & Feedback in Jarvis;
- Create engaging content, including presentations, manuals, and video tutorials;
- Offer practical, hands-on training and support during client visits, addressing immediate questions or issues;
- Assist clients in setting up and optimising their Bayut accounts and portfolios;
- Build strong relationships with clients, understand their unique needs, and provide tailored training solutions;
- Follow up with clients after training sessions to ensure they effectively use Bayut and address any additional support needs;
- Collect feedback from clients on the training experience and use it to refine training programs and materials;
- Stay informed about Bayut’s latest features and updates to ensure training content remains current and relevant;
- Maintain accurate records of client visits, training sessions, and client progress in Jarvis.
- A bachelor’s degree in operations, communications, business administration, or related field is preferred.
- 1+ years of client management experience.
- Proven experience in a training or educational role, preferably within the real estate or technology industry.
- Familiarity with real estate platforms and listing management.
- Excellent command of Arabic (verbal & written) & basic communication in English is a plus.
- Good knowledge of the Real Estate industry.
- Basic knowledge and working experience of call centre systems & solutions.
- Hands-on experience with any CRM software and e-learning tools/software.
- Proficiency in all Microsoft Office applications.
- Ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Exceptional customer service, communication and negotiation skills.
- Approachability and friendly personality.
- Flexible and motivating others.
- Dealing with Ambiguity.
- Compassion and empathy.
- Personal learning and reflection.
- High-performing and fast-paced work environment.
- Comprehensive Health Insurance
- Rewards and recognition
- Learning & Development