ServiceNow Product Owner
- الرياض
- دائم
- دوام كامل
- Own and manage the product backlog for one or more ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps)
- Act as the voice of the customer, gathering requirements and translating them into well-defined epics, features, and user stories
- Prioritize backlog items based on business value, technical feasibility, and strategic alignment
- Collaborate with cross-functional teams including developers, architects, QA, and business stakeholders to deliver high-impact ServiceNow features
- Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives)
- Ensure alignment between product development and strategic objectives
- Validate delivered functionality and ensure it meets business expectations
- Support UAT and release planning, and communicate changes to stakeholders
- Track KPIs and metrics to measure platform usage and success
- Bachelor’s degree in Information Technology, Business, or a related field
- 5+ years of experience in IT or Digital Transformation, with 2+ years as a ServiceNow Product Owner or Business Analyst
- Strong understanding of ServiceNow capabilities and modules (ITSM, ITOM, etc.)
- Experience working in Agile/Scrum environments
- Ability to manage multiple priorities and stakeholder expectations
- Excellent communication, facilitation, and organizational skills
- Familiarity with ITIL framework and service management concepts
- Certified Scrum Product Owner (CSPO) or equivalent Agile certification
- ServiceNow certifications such as CSA (Certified System Administrator) or CIS (Certified Implementation Specialist)
- Experience in enterprise-level ServiceNow rollouts
- Background in technology consulting or product development