SAP Cloud CRM Expert

الرياض
دائم
دوام كامل

قبل 2 أشهر

Job Description:Job SummaryThe SAP Cloud CRM Expert is responsible for leading the delivery and optimization of SAP Customer Experience (CX) solutions across Sales, Service, and Marketing domains. This role includes full-cycle implementation of SAP Sales Cloud, Service Cloud, and (if applicable) Marketing Cloud.The candidate will lead functional design, manage integrations, and ensure solutions align with customer engagement strategies and business KPIs.The role includes client interaction, cloud architecture alignment, process mapping, team leadership, and technical coordination across SAP BTP and SAP Integration Suite. A strong understanding of customer journey management, lead-to-cash and case-to-resolution processes is expected.Key Responsibilities

Lead end-to-end implementation of SAP Sales Cloud and Service Cloud solutions
Facilitate workshops and define business process alignment for sales and service
Configure standard functionality including leads, opportunities, visits, tickets, SLAs, and workflows
Oversee implementation of Marketing Cloud capabilities like segmentation, campaigns, and personalization (if in scope)
Integrate SAP Cloud CRM with S/4HANA, ECC, and 3rd-party platforms via SAP Integration Suite (CPI)
Manage data modeling, authorization roles, and extension using BTP/SDK
Ensure solution scalability and user experience across mobile and desktop environments
Supervise testing, training, cutover, and hypercare activities
Maintain documentation, conduct risk assessment, and manage cloud releases
Support customer enablement and cloud operations strategy

Required Qualifications & SkillsEducation & Certifications

Bachelor’s degree in Business, Information Systems, or related field
SAP Certified Application Associate – SAP Sales Cloud and/or Service Cloud
Certifications in SAP Marketing Cloud, SAP Integration Suite (CPI), or BTP are a plus
Project Management certification (PMP or equivalent) preferred

Experience

8–12 years of SAP CRM experience, with at least 3–5 years in SAP CX (Sales/Service Cloud)
Minimum 2 years in a managerial or lead consultant role
Experience in mid- to large-scale SAP CX implementations across industries
Familiarity with multi-channel CRM processes and customer interaction platforms
At least 5 years of experience in the Banking Sector

Technical & Functional Skills

Expertise in:

Sales Cloud: Leads, Opportunities, Activities, Territory & Visit Management
Service Cloud: Tickets, SLA, Knowledge Base, Service Channels (Email, Chat)
Marketing Cloud: Segmentation, Campaign Automation, Consent Management (optional)
Strong hands-on configuration skills and process design experience
Integration knowledge with S/4HANA, ERP, and non-SAP via CPI (SAP Integration Suite)
Familiarity with SDK for custom extensions and SAP BTP for UI logic
Understanding of Identity & Access Management, GDPR, and data protection in the cloud

Soft Skills

Strong communication and stakeholder management skills
Proven leadership and team development capabilities
Analytical thinking with attention to functional and UI/UX details
Structured documentation and presentation discipline
Ability to manage delivery in a cloud-based, iterative deployment model
Client-facing approach with focus on user adoption and value realization

Work Environment & Conditions

Consulting environment with responsibility for multiple CX engagements
Travel may be required within the Kingdom of Saudi Arabia
Coordination with SAP and third-party cloud providers
Involvement in workshops, demos, testing cycles, and go-live phases
Continuous SAP training and certification, especially aligned with quarterly cloud releases
High-visibility role with direct accountability to sales, marketing, and service executives
Agile and hybrid delivery model requiring rapid execution and tight feedback loops

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

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