Key Responsibilities· Lead the end-to-end implementation of QMS software solutions.· Oversee configuration, customization, and deployment of QMS software to meet business requirements.· Align QMS processes with organizational goals, regulatory requirements, and industry standards.· Collaborate with Compliance, IT Governance, and ITSM teams to ensure adherence to standards (e.g., ISO, CMMI, TMMI).· Develop project roadmaps, monitor milestones, and ensure on-time delivery within scope and budget.· Develop and monitor QMS dashboards, integrating key performance indicators (KPIs) and analytics.· Support organizational change management during QMS software adoption and train teams on tools and processes.· Manage relationships with QMS software vendors and ensure vendor accountability and SLA adherence.RequirementsQUALIFICATIONSEducation: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s degree preferred.Experience· Minimum 10+ years of experience in implementing and managing QMS software or enterprise solutions.· Experience in quality assurance, compliance management, or digital transformation projects.· Hands-on experience with QMS tools (e.g., MasterControl, ETQ, or similar).· Experience with CMMI/TMMI frameworks, ISO standards, or ITIL practices.· QMS Auditor ISO9001· Have worked in Insurance filedTechnical Skills· Strong knowledge of QMS platforms, data analytics tools, and dashboard development.· Familiarity with JIRA, Power BI and database integration.· Proficiency in SDLC methodologies, Agile, and Waterfall models.· Strong knowledge in developing Policy, Framework, and Process manuals using BPMN 2.0.· Proven ability to implement workshops and facilitate team training sessions.Leadership Skills· Excellent project management skills, with experience in stakeholder and vendor management.· Strong communication and presentation skills, with the ability to engage in senior leadership.Preferred Certifications· CMMI Associate/Professional certification.· PMP, PRINCE2, or similar project management certification.· ISO 9001 Lead Auditor/Implementer.· ITILv4 Foundation Certification.Key Competencies· Strategic Thinking and Problem-Solving· Stakeholder Management· Leadership and Team Management· Analytical and Data-Driven Decision Making· Attention to Detail and Organizational Skills
