Service Manager

  • الرياض
  • دائم
  • دوام كامل
  • قبل 1 شهر
The Service Manager plays a pivotal role in ensuring the smooth operation of the service department within an automotive dealership. This position requires a blend of technical knowledge, customer service skills, and managerial expertise to lead a team of technicians and service advisors. The Service Manager is responsible for overseeing service operations, ensuring customer satisfaction, and driving profitability through effective management practices.Responsibilities: * Manage daily operations of the service department to ensure efficiency and productivity.
  • Oversee and train service staff, ensuring they are equipped with the necessary skills and knowledge.
  • Develop and implement service department policies and procedures to enhance customer experience.
  • Monitor service performance metrics and implement strategies for improvement.
  • Handle customer complaints and resolve issues to maintain high levels of satisfaction.
  • Collaborate with sales and parts departments to ensure seamless operations.
  • Prepare and manage the service department budget, ensuring financial targets are met.
  • Conduct regular audits of service processes and implement corrective actions as necessary.
  • Stay updated on automotive technology trends and industry best practices.
  • Foster a positive work environment that encourages teamwork and professional growth.
Preferred Candidate: * Proven experience in a managerial role within the automotive industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Analytical skills to assess performance and implement improvements.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Knowledge of automotive repair processes and technologies.
  • Proficient in using service management software and tools.
  • Strong organizational skills with attention to detail.
  • Willingness to adapt to changing industry trends and technologies.

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