Technical Support Specialist
- الرياض
- عقد
- دوام كامل
- Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat).
- Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner.
- Documenting support interactions and maintaining records of issues and resolutions.
- Assisting in the development and improvement of support processes and documentation.
- Collaborating with product development teams to report recurring problems and suggesting enhancements.
- Providing training to users on product features and functionalities.
- Staying up-to-date with product updates and technical specifications to provide informed support.
- Proven experience as a Technical Support Specialist or in a similar role.
- Strong knowledge of computer systems, software applications, and hardware components.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Outstanding communication skills, both verbal and written, with a customer-centric attitude.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Familiarity with ticketing systems and remote access tools is a plus.