Branch Manager - Luxury Dog Park

• Supervise and manage the day-to-day operations of Luca Park.
• Ensure high standards of hygiene, safety, and guest experience in all areas.
• Lead, train, and motivate team members to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and care.
• Oversee cash handling, inventory control, and daily reporting.
• Coordinate with the operations and marketing teams for promotions and events.
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies.
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
• Monitor employee performance and schedule shifts efficiently.
• Ensure compliance with company policies, health, and safety regulations.

• 2-4 years experience in a retail environment (eg. pet-store, veterinarian practice etc).
• Relevant diploma in management.
• Knowledge of pet safety, dog behavior, or dog park operations.
• Familiarity with POS systems, inventory management tools, or operations software.
• Passionate about pets, especially dogs.
• Energetic, proactive, and hands-on.
• Responsible and dependable.
• Team player with a service-oriented mindset.

• Strong leadership, communication, and people management skills.
• Fluent in English and Arabic (spoken and written).
• Excellent organizational and problem-solving abilities with a customer-first attitude.
• Able to multitask, prioritize, and remain calm in fast-paced environments.
• Skilled in managing schedules, budgets, inventory, and vendor relations.
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
• Basic knowledge of Microsoft Office or Google Workspace.

SihamCo